This English version is provided for information. In case of any discrepancy, the Czech version prevails.

General terms and conditions

of Rivus watch s.r.o., effective from 1 November 2025

I. Introductory provisions

These general terms and conditions (the “terms”) of Rivus watch s.r.o., with its registered office at Přemyslovců 992/52, Mariánské Hory, 709 00 Ostrava, Czech Republic, Company ID No.: 23616105 (the “seller”), govern, in accordance with Section 1751(1) of Act No. 89/2012 Coll., the Civil Code, as amended (the “Civil Code”), the mutual rights and obligations of the parties arising in connection with or on the basis of a purchase contract concluded between the seller and a natural person – consumer (the “buyer”) through the seller’s online shop at www.rivuswatch.com (the “website”).

These terms do not apply where the person intending to purchase goods from the seller acts within their business activity or independent profession when concluding the contract.

Provisions deviating from these terms may be agreed in the purchase contract. Such deviating provisions take precedence over these terms.

The seller may unilaterally amend or supplement these terms; the version in effect at the time the purchase contract is concluded applies to the specific contractual relationship.

These terms are drawn up in Czech and English. In case of any discrepancy, the Czech version prevails.

The seller allows the purchase contract to be concluded only in Czech or English and in CZK or EUR.

II. User account

The buyer may register on the website and gain access to a user interface through which they can order goods (the “user account”). Goods may also be ordered without registration.

When registering and ordering goods, the buyer must provide true and complete information and update it if it changes.

The buyer must keep the information needed to access the user account confidential and may not allow third parties to use it.

The seller may cancel the user account if the buyer does not use it for more than 6 months or breaches their obligations under the purchase contract or these terms. The buyer may request the cancellation of their user account by contacting the seller.

III. Conclusion of the purchase contract

All presentation of goods on the website is for information only and the seller is not obliged to conclude a purchase contract for these goods (Section 1732(2) of the Civil Code does not apply).

The buyer places an order by completing the order form. Before sending the order, the buyer can check and change the information entered. By sending the order with the button labelled “Order and pay”, the buyer confirms that they have read and agree to these terms.

Immediately after receiving the order, the seller confirms its receipt by email to the buyer’s address. The contract is concluded when the order confirmation is delivered to the buyer.

The buyer acknowledges that they are obliged to pay the price of the goods; an order placed with the “Order and pay” button constitutes an offer to conclude a purchase contract with an obligation to pay.

IV. Price of goods and payment terms

Prices of goods are final, i.e. including all taxes and fees, if the seller is a VAT payer. If the seller is not a VAT payer, prices are final without value added tax.

The buyer may pay the purchase price in particular:

• by bank transfer to the seller’s account,
• by payment card through a payment gateway,
• by other methods stated on the website.

Card payments are processed through a secure payment gateway. The seller does not come into contact with the buyer’s card details.

The seller may require payment of the full purchase price before the goods are dispatched (Section 2119(1) of the Civil Code does not apply).

The seller issues a tax document (invoice) after the price has been paid and sends it electronically.

All prices remain valid for as long as they are shown on the website. The seller reserves the right to change prices; such changes do not apply to contracts already concluded.

V. Delivery of goods

The seller delivers goods through carriers within the Czech Republic and the European Union.

Shipping costs and any other fees are shown when ordering.

On receipt, the buyer must check that the packaging is intact. If they find a defect, they must record it in a report with the carrier and inform the seller.

The risk of damage to the goods passes to the buyer upon receipt of the goods.

Goods marked “in stock” are usually dispatched within 3 business days of the payment being credited to the seller’s account. The buyer will be informed of the dispatch by email with the tracking number.

Delivery times and costs may vary by destination country; the exact amount is shown when completing the order.

VI. Withdrawal from the contract

In accordance with Section 1829 of the Civil Code, the buyer – consumer has the right to withdraw from the purchase contract within 14 days of receiving the goods. The buyer may send the notice of withdrawal to the seller, among other ways, to info@rivuswatch.com or by completing the form on the seller’s website.

The buyer cannot withdraw in the cases set out in Section 1837 of the Civil Code, in particular for goods made to the buyer’s specification or customised.

If the buyer withdraws from the contract, they must return the goods to the seller without undue delay, no later than 14 days after withdrawal. The buyer bears the costs of returning the goods. Unless stated or agreed otherwise, the buyer sends the goods back to: Rivus watch s.r.o., Přemyslovců 992/52, 709 00 Ostrava, Czech Republic. We recommend sending the goods as an insured parcel.

The buyer is liable for any reduction in the value of the goods resulting from handling them other than as necessary to establish their nature and functioning (Section 1833 of the Civil Code).

The seller refunds the purchase price no later than 14 days after withdrawal, using the same method by which it was received. The seller is not obliged to refund the purchase price before receiving the goods or proof that they have been sent.

VII. Rights arising from defective performance

The rights and obligations of the parties regarding defective performance are governed by Sections 1914 to 1925, 2099 to 2117 and 2161 to 2174b of the Civil Code and by Act No. 634/1992 Coll., on Consumer Protection.

The seller is responsible for ensuring that the goods have no defects on receipt and correspond to the agreed description, type and quality.

The buyer must make a complaint without undue delay after discovering a defect. A complaint can be made by email or in writing at the seller’s address. Details are set out in the complaints policy.

The quality warranty is 24 months unless stated otherwise. The warranty does not cover normal wear, straps, crystals, batteries or damage caused by improper handling; see the exclusions from the quality warranty below.

The seller offers handcrafted watches and accessories, some components of which are made by hand or from natural materials. For handmade products and small series, minor visual deviations are not considered a defect if they do not prevent normal use. This also applies to minor deviations in natural materials (leather, meteorite, etc.).

The quality warranty does not cover in particular:

1. normal wear and tear of the goods resulting from their ordinary use;
2. wear of mechanical parts of the watch (in particular the strap, clasp, crystal, crown, surface finishes, electroplating or PVD coating) caused by normal wear;
3. battery discharge or reduced battery life in quartz models;
4. damage caused by unprofessional intervention, unauthorised servicing or modifications made by the buyer or a third party;
5. damage caused by dropping, impact, exposure to extreme temperatures, magnetic fields, moisture or chemicals;
6. water ingress contrary to the manufacturer’s recommendations (the watches are not designed for contact with water);
7. damage caused by failure to follow the instructions for use or general maintenance principles;
8. defects caused by improper or negligent handling, unprofessional storage or cleaning;
9. minor visual deviations or irregularities resulting from manual production or the natural properties of the material that do not affect the functionality of the product;
10. defects caused by force majeure (e.g. natural disasters, fire, falling objects).

For vintage or handmade models, the warranty may be limited to certain components only; the buyer is informed of this in advance.

The warranty also does not cover goods used contrary to their intended purpose.

VIII. Service after the warranty

Service after the warranty period is provided by agreement and on the basis of a preliminary quote. The buyer may contact the seller at the email address or telephone number stated on the website.

For vintage and water-resistant models, the original water resistance may not be maintained after service; the customer will be informed of this limitation in advance.

Repairs and replacements carried out after the warranty are covered by a 6-month warranty unless stated otherwise.

IX. Personal data protection

The processing of personal data is governed by the seller’s separate Privacy Policy issued in accordance with Regulation (EU) 2016/679 (GDPR).

X. Out-of-court dispute resolution

The buyer has the right to contact the Czech Trade Inspection Authority: Česká obchodní inspekce, Ústřední inspektorát – oddělení ADR, Štěpánská 15, 120 00 Praha 2, Czech Republic, email: adr@coi.cz, web: www.coi.cz.

XI. Final provisions

The purchase contract and these terms are governed by the law of the Czech Republic.

These terms form an integral part of the purchase contract.

Information about the concluded contract is kept for as long as necessary for its performance and further in accordance with legislation on accounting and archiving.

If any provision is invalid, the other provisions remain valid.

These terms take effect on 1 November 2025. In case of any discrepancy between the Czech and English versions, the Czech version prevails.