Privacy policy

Controller: Rivus watch s.r.o.

1. Introduction

This Privacy Policy explains how Rivus watch s.r.o. processes personal data of visitors and customers of rivuswatch.com. We process only the data necessary to operate the e-shop, fulfil orders, communicate with customers, and comply with legal obligations.

2. Personal data we process

identity data (first name, last name)
contact details (email, phone)
billing and shipping address
order information
technical data (IP address, logs, cookies, analytics identifiers)
user account data (if registered)
communication history

3. Purposes and legal grounds

order processing and delivery – performance of contract
user account management – performance of contract
newsletter (MailerLite) – based on consent

analytics (Google Analytics, Google Tag Manager) – legitimate interest; enabled only with cookie consent

website operation and security (Hostinger) – legitimate interest
accounting and tax compliance – legal obligation

4. Cookies

The website uses necessary cookies and, based on your consent, also analytics and marketing cookies. Your preferences are managed via Real Cookie Banner.

5. Data recipients

Technical infrastructure
Hostinger
external IT administrators
Payment gateway

GoPay s.r.o. – processes data required to complete the payment. Sensitive card data is not shared with us.

Newsletter
MailerLite
Analytics

Google Ireland Ltd.

Delivery services
Czech Post
Zásilkovna, PPL, DPD, GLS and other selected carriers
Accounting
accounting provider (if used)

6. Data retention

orders: 10 years
user accounts: until deleted
newsletter: until unsubscribed
cookies: depending on type
server logs: 30–90 days
communication: up to 2 years

7. Your rights

access to your data
rectification
erasure (unless restricted by law)
restriction of processing
object to processing
withdraw consent
lodge a complaint with your data protection authority

8. Data security

We use encryption, secure servers, restricted access, and regular updates. We do not transfer data outside the EU unless adequate protection is ensured.

9. Contact

Rivus watch s.r.o.

E-mail: info@rivuswatch.com
Web: https://rivuswatch.com

Registered office: Přemyslovců 992/52, Mariánské Hory, 709 00 Ostrava, Czech Republic, Company ID No.: 23616105